pk999 Privacy Policy
Your personal information is very important to us. This policy explains how pk999 collects, uses, and protects your data.
This Privacy Policy ("Policy") applies to the pk999 platform. It tells you what information we collect, how that information is used and stored, and what steps we take to protect your privacy. By using our services, you are considered to have accepted the terms of this Policy.
What's in this Policy
What Information We Collect
When you create an account on the pk999 platform, use our services, or contact us, we may collect various types of information. The categories of information are outlined below:
Identity Information
Full name, date of birth, national ID number (where required), mobile number, and email address.
Financial Information
Transaction history, deposit and withdrawal details, and payment methods (bKash, Nagad, Rocket, or bank transfer).
Technical Information
IP address, browser type, operating system, device ID, and access time.
Usage Information
Which games or betting sections you use, how long your sessions last, and which features you use most.
Communication Information
The content and history of conversations with us via live chat or email.
Location Information
Approximate geographical location based on IP address — for security verification and regulatory compliance purposes.
How Information Is Used
We use the information we collect for specific and legitimate purposes. pk999 never uses your information for unnecessary or unauthorised purposes. The main purposes for which we use information are as follows:
2.1 Account & Service Management
We use your identity and financial information to create, manage, and keep your account secure. This includes processing payments, paying out winnings, and updating account balances.
2.2 Identity Verification & Fraud Prevention
We verify user identities to ensure platform security and prevent fraudulent activity. pk999 keeps your information secure using SSL encryption and advanced security measures.
2.3 Customer Support
We use your contact information and support history to communicate with you, resolve complaints, and answer questions. Our 24/7 support team provides service in both Bengali and English.
2.4 Service Improvement
We analyse usage information to improve the user experience and enhance platform performance. This allows us to present more relevant games, offers, and features.
2.5 Regulatory Compliance
We retain necessary information to comply with applicable laws and regulations, such as anti-money laundering (AML) rules and responsible gaming policies.
2.6 Communications & Notifications
We may use your email or mobile number to inform you about important account updates, security alerts, and relevant offers. You can opt out of promotional communications at any time.
When Information Is Disclosed
pk999 does not sell your personal information to third parties. However, we may share information in certain specific circumstances:
- Payment Processors: To complete transactions via bKash, Nagad, Rocket, or bank transfer, necessary information may be shared with the relevant payment service providers.
- Technology Service Providers: Trusted technology partners used for hosting, security analysis, and platform operations work under contract and are bound by strict confidentiality obligations.
- Legal Obligations: We are required to disclose information when mandated by a court order, a lawful request from law enforcement, or applicable law.
- Fraud & Security: Information may be shared on a limited basis when needed to investigate or prevent fraudulent activity, or to protect pk999's rights and assets.
- Business Transfers: In the event of a full or partial transfer of business ownership, user information may be transferred as part of the associated assets, though the terms of this Policy will remain in effect.
Outside the circumstances described above, we will not share your information with any third party without your consent.
Cookies & Tracking Technologies
pk999 uses cookies and similar tracking technologies to operate the website. These technologies help improve your browsing experience and assist with session management.
4.1 Types of Cookies
- Essential Cookies: These are necessary to ensure the core functionality of the site. They are required to maintain login sessions and keep security features active.
- Analytical Cookies: These cookies are used to understand how users interact with the site and to help improve the quality of our services.
- Preference Cookies: These cookies are used to remember your language preference and other settings.
4.2 Cookie Controls
You can control whether to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the site to stop working properly.
4.3 Local Storage
In addition to cookies, we may use browser local storage technology, which temporarily stores certain information within your session to improve the speed and stability of our service.
Data Security Measures
The security of your information is one of pk999's top priorities. We apply industry-standard security measures and update them regularly.
SSL/TLS Encryption — All your data transmissions are encrypted via SSL/TLS protocol, preventing third parties from reading your information.
Password Hashing — Your password is never stored in plain text; strong cryptographic hashing algorithms are used.
Identity Verification — Additional verification is triggered when a suspicious login or unusual activity is detected.
Secured Databases — Our servers and databases are protected by firewalls, access controls, and regular security audits.
Limited Access — Only authorised staff can access your information, and only as needed within the scope of their role.
Regular Security Reviews — Our systems undergo regular penetration testing and security assessments.
However, no method of data transmission over the internet is 100% secure. Even with the highest level of precaution, we cannot completely rule out the risk of an unintentional data breach. Should such an incident occur, we will take prompt action in accordance with applicable law and notify you accordingly.
How Long Information Is Retained
pk999 retains your information only for as long as is necessary to fulfil the purposes described in this Policy or to meet applicable legal obligations.
6.1 Account Information
We retain your account information for as long as your account is active. After account closure, information may be kept for a defined period to meet legal and regulatory obligations.
6.2 Transaction Information
Financial transaction records may be retained for an extended period to satisfy anti-money laundering laws and financial regulations.
6.3 Technical Logs
Server logs and technical data are generally kept for a limited period and then securely deleted.
6.4 Marketing Communications
If you opt out of promotional communications, we will keep a record of your preference to ensure no unwanted messages are sent to you in the future.
Your Privacy Rights
pk999 believes you should have control over your own information. Your rights are set out below:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete information about you.
Right to Erasure
You can request deletion of information that is not subject to a legal obligation to retain.
Right to Restrict Processing
In certain circumstances, you can object to the processing of your information.
Right to Data Portability
You can request to receive information about you in a structured format.
Right to Opt Out of Marketing
You can unsubscribe from promotional communications at any time.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable time. Please note that in some cases we may be unable to delete or stop sharing certain information due to legal obligations — in such cases we will explain why.
Third-Party Services
We use certain trusted third-party services to operate the pk999 platform. We have agreements with these partners and they handle your information in accordance with our instructions and in a manner consistent with this Policy.
8.1 Game Providers
Our game providers — including Pragmatic Play, Spribe, JILI, and PG Soft — may access limited technical information to ensure the fair operation and technical performance of their games.
8.2 Payment Processors
Transaction information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfer payments. These institutions have their own privacy policies.
8.3 Analytics Services
We may use analytics tools to monitor site performance and improve the user experience. Data collected from these tools is generally analysed in aggregate form and does not reveal individual identities.
8.4 External Links
Our platform may contain links to third-party websites. Those sites are outside pk999's control and are governed by their own privacy policies. We are not responsible for their policies or practices.
Protection of Minors
pk999's services are for users aged 21 and above only. We do not knowingly collect personal information from any minor.
We take age verification steps during account registration. If we become aware that we have accidentally collected information from a minor, we will delete that information and close the associated account as soon as possible.
If you believe a minor is using an account on pk999, please let us know at [email protected]. Responsible gaming is a core part of our principles. For more information, please visit our Responsible Gaming page.
Changes to the Policy
From time to time, we may update this privacy policy — due to changes in our services, new legal requirements, or other reasons. Any changes will be published as a revised policy on this page.
For significant changes, we will try to notify you by email or through the platform. Continued use of the services after any changes will be considered your acceptance of the revised policy.
We therefore recommend visiting this page regularly to read the latest policy and stay informed about your rights.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is always ready to answer your questions.
Privacy Email
Live Chat Support
Available 24/7
We provide support in both Bengali and English. After receiving your privacy-related request, we will respond to you within a reasonable time.
See also: Terms & Conditions · Responsible Gaming · FAQ